1. Return Eligibility
- Original Packaging: Products must be returned in their original packaging (boxes, labels, etc.).
- Sealed Items: Items like food or medicine must be unopened with the seal intact for return.
- Condition: Items must be unused and undamaged.
- Return Window: Return requests must be made within 3 days of delivery.
2. Non-Returnable Items
- Opened or used items (e.g., food, medicine).
- Personalized items (e.g., engraved collars).
3. How to Initiate a Return
- Contact us at 9313581551 within 3 days with your order ID and return reason.
- Our team will assist with the return process.
4. Refund Processing
- Once received and inspected, refunds will be processed within 5-7 business days. Shipping costs are non-refundable unless the item is damaged or incorrect.
5. Damaged or Defective Products
- Report damage within 24 hours with photos. We will send a replacement or issue a refund.